At CHANSS, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by CHANSS EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.
Exchange Request:
- Exchange request can be accepted within 7 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels.
- The request will be at sole discretion of CHANSS and subject to availability of new item selected.
- The new item selected has to be of same or higher value than the original purchase.
- An inspection may be conducted by CHANSS to ascertain the condition of item prior to approval of exchange request.
- Freight charges for both sides shall be borne by the customer.
Return Request:
- Return request can be accepted only in case where there is a material defect / damage found in the product.
- For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
- For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
- Credit Note / Refund can be provided by CHANSS if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers.
Cancellation Request:
- In case of cancellation within 24 hours of placing the order, a full refund will be initiated.
- Post the 24-hour window, you will be charged 10% of the order value as a restocking fee.
